We ship worldwide!

Help and Customer Service


About MuLondon

Please follow this link to learn more about MuLondon - Natural Organic Skincare, my products and philosophy »


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Shipping & Delivery

Orders will be shipped within 1-3 working days for items in stock. As MuLondon products are made fresh and in small batches, sometimes it may take an extra day or two for me to whip up your cream. I will try to notify you if this is the case and I thank you in advance for your understanding.

Depending on the number and the weight of the items you have ordered, I will use either Royal Mail or one of my other preferred carriers to get my products to you quickly and safely.

The shipping charges are based on the number of items ordered, their weight and the destination and are automatically calculated in your shopping cart.

I ship WORLDWIDE, but please note that the customer is responsible for paying for all duties and custom clearance fees that may be applicable to orders delivered to addresses outside the European Union.

Royal Mail shipping time estimates: We aim to deliver to European destinations within three working days and worldwide within five (from the date of posting).

In the unlikely case of your item going missing, I will arrange a replacement to be sent to you. Royal Mail does not consider an item missing until 15 working days have passed for items sent within the UK, 20 working days for European Destinations and 25 working days for the rest of the world.

IMPORTANT NOTE: Missing item claims must be submitted within 2 months of posting.

If you want your item sent urgently or using recorded delivery, please contact me prior to placing the order.


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Returns & Replacements

Under the UK Distance Selling Regulations, you have a fourteen calendar days cooling-off period. Please note that any items returned must be unused and unopened, and that you will be responsible for covering the cost of return postage.

In the unlikely case of any problems or errors, please contact me first using my on-line contact form. I will get back to you as soon as I can, and usually within 24 hours.

I want you to be completely happy with your natural, organic MuLondon products and I will work with you to find a solution that you are happy with


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Privacy & Security

MuLondon.com respects your privacy. Your personal data is safe and is protected by 128-bit state-of-the-art SSL encryption by GeoTrust. Any personal information you provide will not be released, sold, or rented to any entities or individuals outside of MuLondon.com.

MuLondon.com website uses cookies to enhance your shopping experience by remembering your preferences, last viewed items, enabling you to compare items and much more. Cookies themselves do not contain any personal information.

MuLondon.com is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.


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Terms & Conditions of Use

By browsing this website and/or placing an order or contacting me, you agree to these Terms & Conditions, the privacy and returns policy. All sales are subject to applicable UK laws.

Please note that your contract to purchase is not complete until I send you an e-mail notifying you that the items have been dispatched to you.

MuLondon.com offers no medical advice or information. Always consult your alternative health care practitioner and your GP.

All text, images and content of this website are copyrighted and protected by law.

Please note that any discount coupons issued are personal and non-transferrable and are applied at our discretion.


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Contact Us

If you have any questions not answered here, please click here to contact MuLondon by email or by post »


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Contact MuLondon